Effective Date: September 19, 2023
LoanUnbox (“we”, “our”, “us”) is a loan aggregator platform that connects users with loan offers from RBI-registered Banks and NBFCs. This Privacy Policy explains how we collect, use, store, and share your information when you use the Loanunbox app or website.
By using Loanunbox, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information only to provide and improve our services, and we do so with your consent.
1.1 Personal Information (Linked to You)
Name, email address, mobile numberDate of birth, gender, addressPurpose: Loan application, identity verification, customer support
1.2 Financial Information (Linked to You)
Income details, employment informationBank account details, credit scorePurpose: Eligibility check, loan processing with RBI-registered Banks/NBFCs
1.3 KYC Documents (Linked to You)
Aadhaar, PAN, Voter ID, Driving LicensePurpose: Compliance with RBI regulations, KYC/AML verification
1.4 Identifiers (Linked to You)
Device ID, IP addressPurpose: Fraud detection, app security, and performance optimization
1.5 App Usage Data (Linked to You)
Pages visited, features used, crash logsPurpose: Improving app experience, analytics, and customer support
1.6 Aggregate or Anonymous Data (Not Linked to You)
Total number of users, feature usage statisticsPurpose: App performance analysis, business insights
2. How We Use Your Information
We use your data strictly for:
Connecting you with loan offers from RBI-registered Banks/NBFCsProcessing loan applications as per lender requirementsFraud detection, KYC verification, and regulatory complianceImproving app performance and user experienceSending notifications, updates, and promotions only if you consent
3. Data Sharing & Disclosure
We do not sell or rent your data. Data is shared only in the following situations:
With RBI-registered lending partners for loan application and processingWith authorized third-party service providers (KYC verifications, credit bureau checks, analytics)As required by law, regulation, or government authorities
4. Data Storage & Security
Data is stored on secure, encrypted serversWe use bank-level encryption to protect sensitive informationAccess is limited to authorized personnel onlyData is retained only as long as necessary for compliance or service delivery
5. Your Rights
As a user, you have the right to:
Access, correct, or update your personal informationWithdraw consent for data collection and sharing (subject to lender requirements)Request deletion of your data, unless required by law to retain itOpt-out of marketing communications at any time
6. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
7. Regulatory Compliance
Loanunbox complies with RBI regulations and the Digital Personal Data Protection Act, 2023 (DPDP Act)All our partner Banks and NBFCs are RBI-regulated financial institutions
8. Grievance Redressal
For any privacy concerns, please contact our Grievance Officer:
Grievance Officer: Prakash Email: [email protected] Working Hours: 10 AM – 7 PM (IST), Monday to Saturday
If unresolved, users may escalate the matter to the Data Protection Board of India under DPDP Act provisions.
9. Data Usage Summary
Data Used to Track You: None
Data Linked to You:
Personal Info (Name, Email, Mobile, DOB, Gender, Address)Financial Info (Income, Employment, Bank Details, Credit Score)KYC Documents (Aadhaar, PAN, Voter ID, Driving License)Device & Identifiers (Device ID, IP Address)App Usage Data (Pages visited, features used, crash logs)
Data Not Linked to You:
Aggregate analytics (feature usage, total users)Performance metrics (app crashes, load times)
Data Sharing:
Shared only with RBI-registered Banks/NBFCs and authorized third-party service providersNo sale or rental of user data
10. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be communicated via app notifications or email. Continued use of LoanUnbox constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or your data:
Email: [email protected]