Effective Date: September 19, 2023
1. Acceptance of Terms
This Terms and Conditions agreement ("Terms") is a legally binding contract between you ("Partner," "you," "your") and Real Technologies ("LoanUnbox," "we," "us," or "our"). These Terms govern your access to and use of the LoanUnbox Partner mobile application ("App") and its associated services ("Services").
By creating an account, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the App.
2. The Service: A B2B Facilitation Platform
LoanUnbox provides an intermediary technology platform that enables registered Partners to submit and manage leads for financial products (such as loans and credit cards) offered by our network of regulated banks and Non-Banking Financial Companies ("Financial Institutions").
IMPORTANT CLARIFICATION:
* LoanUnbox is not a lender, financial institution, or financial advisor.
* We do **not** make credit decisions, approve or reject applications, or disburse loans.
* The final decision to approve any application rests solely with the respective Financial Institution. Our App serves only as a secure and efficient conduit for lead submission and tracking.
3. Partner Eligibility and Registration
* Eligibility: You must be at least 18 years old and a resident of India to register as a Partner.
* Account Creation: To use the App, you must register for an account and provide accurate, current, and complete information as part of our Know Your Customer (KYC) process, including but not limited to your name, mobile number, email, PAN, and Aadhaar details.
* Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Partner's Role and Responsibilities
As a Partner, you agree to:
* Obtain Customer Consent: You represent and warrant that you have obtained explicit, informed consent from each customer ("Customer") before collecting and submitting their personal and financial information through our App.
* Provide Accurate Information: You are responsible for the accuracy and completeness of the information you submit for each lead. Submitting false, fraudulent, or misleading information is a severe breach of these Terms and may result in immediate termination of your account and legal action.
* Professional Conduct: You must conduct yourself professionally and ethically when interacting with Customers. You shall not misrepresent your relationship with LoanUnbox or any Financial Institution. You are an independent contractor, not an employee or agent of LoanUnbox.
* No Fees from Customers: You are strictly prohibited from charging or attempting to collect any fees from Customers for using our Service or for submitting their application. Your compensation comes solely from the Payouts provided by LoanUnbox.
* Compliance with Laws: You agree to comply with all applicable Indian laws and regulations, including those related to data privacy and telemarketing (e.g., TRAI regulations).
5. Payouts and Commissions
* Earning Payouts: You will earn a commission ("Payout") for each lead you generate that results in a verified, successful loan disbursal or credit card issuance by a Financial Institution.
* Payout Structure: The Payout amount for each product is specified within the App. LoanUnbox reserves the right to change the Payout structure at any time, with or without prior notice.
* Payment Terms: Payouts will be processed and transferred to the bank account you provide during registration, subject to the payment cycle and terms outlined in the App. Payouts are subject to deductions as per applicable tax laws (e.g., TDS).
* Forfeiture: We reserve the right to withhold or forfeit Payouts in cases of fraud, misrepresentation, violation of these Terms, or cancellation of the underlying financial product by the Customer.
6. Intellectual Property
All content, trademarks, logos, and software within the App are the exclusive property of Real Technologies or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of our Services or software.
7. Prohibited Conduct
You are strictly prohibited from:
* Using the App for any illegal or fraudulent purpose.
* Submitting leads for non-consenting or fictitious individuals.
* Impersonating any person or entity, including an official from LoanUnbox or a Financial Institution.
* Interfering with the App's security features or attempting to gain unauthorized access to our systems.
* Using automated scripts or bots to access or interact with the App.
* Creating multiple accounts for a single individual.
8. Termination
* By You: You may terminate this agreement at any time by ceasing to use the App and requesting the deletion of your account.
* By Us: We reserve the right to suspend or terminate your account and access to the App immediately, without notice, if we believe you have breached these Terms, engaged in fraudulent activity, or are posing a risk to our platform's integrity.
9. Disclaimers and Limitation of Liability
* "AS IS" Service: The App and Services are provided on an "as is" and "as available" basis without any warranties, express or implied.
* No Guarantee of Income: LoanUnbox does not guarantee any minimum level of income or Payouts. Your earnings are directly dependent on your performance and the successful conversion of your leads.
* No Guarantee of Loan Approval: We do not guarantee that any lead you submit will be approved by a Financial Institution.
* Limitation of Liability: To the fullest extent permitted by law, Real Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the App.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru & Mysuru, Karnataka, India.
11. Acknowledgment Regarding App Store
If you downloaded the App from the Apple App Store, you acknowledge that this agreement is between you and Real Technologies, not with Apple Inc. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms within the App or via other communication channels. Your continued use of the App after such changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Address: Real Technologies, 1206, New Kantharaj Urs Rd, Siddhartha Nagar, Chamarajapuram Mohalla, Lakshmipuram, Mysuru, Karnataka 570005